SHOPIFY MAINTENANCE & SUPPORT
Shopify Maintenance & Support — Keep Your Shopify Plus Store Fast, Secure & Converting
Conversion Design provides ongoing Shopify maintenance, support, and development for DTC and ecommerce brands. Every maintenance plan includes theme and app updates, security monitoring, PageSpeed optimization above 90/100, priority bug fixes, and a fixed allocation of senior Shopify developer hours.
Across 200+ ecommerce brands, our maintenance clients keep stores at 96/100 PageSpeed and 2.0–3.5%+ conversion rates — well above the 1.4% industry average. Plans from €500/month, hourly Shopify development from €65/hour. Rated 4.9/5 on Clutch.
200+
DTC & Ecommerce Brands
Ongoing Shopify maintenance, support and development delivered across 200+ DTC and ecommerce brands.
4.9/5
Clutch Rating
Rated 4.9 out of 5 on Clutch by the DTC and ecommerce brands whose stores we build and maintain.
96/100
Average PageSpeed
Maintenance clients keep stores at 96/100 PageSpeed. Every plan guarantees PageSpeed stays above 90/100.
2hr
Priority Response SLA
Shopify Plus Pro plans respond within 2 hours during business hours via a dedicated Slack channel.
(01) OVERVIEW
Why ongoing Shopify maintenance matters
Shopify stores don't stay fast, secure, or conversion-optimized on their own. App updates break layouts, third-party scripts slow down PageSpeed, theme code drifts, and checkout flows develop friction over time. Without ongoing Shopify maintenance, most stores lose 10–25% of conversion rate in the first 12 months after launch — silently.
Conversion Design's maintenance plans are built around three guarantees: PageSpeed stays above 90/100, security and uptime are actively monitored, and a senior Shopify developer is always available for priority work. We don't bill in 15-minute increments or nickel-and-dime our clients — every plan includes a transparent monthly hour allocation.
Unlike generic Shopify support agencies, every maintenance plan also includes optional CRO testing. Because we built our methodology across 200+ DTC brands and 10,000+ Conversion Creatives, we know exactly which tests move the needle. Growth and Shopify Plus Pro tiers include ongoing A/B testing on product pages, cart, and checkout — turning maintenance into measurable revenue growth.
(03) FEATURES
What's included in Conversion Design's Shopify maintenance plans
Ongoing Shopify Plus Development
Senior Shopify developer hours included every month — for new features, theme tweaks, app integrations, or any custom work your store needs.
- //2 to 14+ hours a month depending on plan
- //Overflow from €65/hour at preferred client rates
- //No 15-minute increments, no surprise invoices
Security, Uptime & App Monitoring
Active monitoring of store uptime, checkout flow, app vulnerabilities, and theme security.
- //Alerts on downtime, broken checkout or speed drops
- //Monthly app stack audit to remove bloat
- //SSL, DNS and integration health checks
Priority Bug Fixes & Hotfixes
Bugs reported on a maintenance plan jump the queue ahead of hourly clients.
- //Emergency on-call response on Shopify Plus Pro
- //Fixes tested in staging before production deploy
- //No mystery commits to your theme
Ongoing CRO Testing & Optimization
Growth and Shopify Plus Pro plans include monthly A/B tests on product pages, collection pages, cart, and checkout.
- //Tests prioritized by estimated revenue impact
- //Measured against conversion rate, AOV and revenue
- //12–28% conversion gains in year one
Dedicated Slack Support & Reporting
Shopify Plus Pro plans include a dedicated Slack channel with your senior Shopify developer and CRO consultant.
- //2-hour response during business hours
- //Monthly PageSpeed, uptime and hours reporting
- //No ticket queues, no account managers in the middle
(04) PROCESS
How Shopify maintenance onboarding works
01
Free Shopify Audit & Plan Scoping
We start with a free 60-minute audit of your Shopify store — theme code quality, app stack, PageSpeed score, security posture, checkout flow, and conversion opportunities. Output is a written audit with prioritized recommendations and a recommended maintenance tier. No commitment required.
01
Free Shopify Audit & Plan Scoping
We start with a free 60-minute audit of your Shopify store — theme code quality, app stack, PageSpeed score, security posture, checkout flow, and conversion opportunities. Output is a written audit with prioritized recommendations and a recommended maintenance tier. No commitment required.
02
Technical Onboarding & Access Setup
We get added as collaborators to your Shopify admin (no password sharing), set up monitoring tools, document your app stack and theme architecture, and create a private Slack or email channel. Onboarding takes 3–5 business days. You don't lose access to anything — we operate as a transparent extension of your team.
03
Quick-Win Stabilization (First 30 Days)
First month is focused on quick wins from the audit — PageSpeed optimization, removing app bloat, fixing known bugs, and locking down security. Most stores see 10–20 PageSpeed point improvements and meaningful checkout fixes in the first 30 days. You also get your first monthly performance report.
04
Ongoing Maintenance, CRO & Reporting
From month two onward, you have a steady cadence of monthly hours for development work, A/B testing on Growth and Pro plans, monthly PageSpeed and uptime reports, and priority access to senior Shopify developers. Plans are reviewed quarterly to make sure the tier still matches your actual needs.
(05) PRICING
Shopify maintenance & support pricing
How much does Shopify maintenance cost? Conversion Design's plans are transparent monthly retainers — no setup fees, no minimum contract length after the first 90 days.
Essentials
PRICEFrom €500/month
——
WHAT'S INCLUDEDApp updates, security monitoring, 2 dev hours/month
Growth
PRICEFrom €1,200/month
——
WHAT'S INCLUDEDIncludes CRO testing, 6 dev hours/month, same-day response
Shopify Plus Pro
PRICEFrom €2,400/month
——
WHAT'S INCLUDED14 dev hours/month, dedicated Slack, 2hr SLA
Hourly Shopify developer access (no plan)
PRICEFrom €65/hour
——
WHAT'S INCLUDEDOne-off bug fixes, small features and ad-hoc requests
Most DTC brands doing €50K+/month invest €1,200–€2,400/month in Shopify maintenance and ongoing development. Brands on our Growth and Shopify Plus Pro plans typically recover the retainer within the first 60 days through PageSpeed gains and CRO test wins.
(07) TESTIMONIALS
What DTC brands say about Shopify maintenance with us
Rated 4.9 out of 5⭐ on Clutch across 200+ DTC and ecommerce brands.
““After Conversion Design rebuilt our Shopify Plus store, we kept them on a maintenance plan — and it's been the easiest agency relationship we've had. PageSpeed has stayed at 96/100, every bug fix is handled within hours, and the monthly CRO tests have measurably improved our conversion rate. The dedicated Slack channel means I never wait on a support ticket queue.””
““We moved from a generic Shopify support agency to Conversion Design's Growth plan and it's been a different level of service. Senior developer hours every month, transparent reporting, and actual CRO testing built into the retainer — not just app updates. The first 30 days alone caught two checkout bugs that were silently costing us revenue.””
(06) COMPARISON
Conversion Design vs other Shopify maintenance options
Senior Shopify developer access
GENERIC SUPPORT AGENCYJunior or offshore
CONVERSION DESIGNSenior, in-house
FREELANCERVaries
PageSpeed guarantee
GENERIC SUPPORT AGENCYNone
CONVERSION DESIGN90+ guaranteed
FREELANCERNone
CRO testing included
GENERIC SUPPORT AGENCYNot offered
CONVERSION DESIGNIncluded on Growth and Pro
FREELANCERNot offered
Response SLA
GENERIC SUPPORT AGENCY3–5 business days
CONVERSION DESIGNSame-day or 2-hour SLA
FREELANCERBest-effort
Billing model
GENERIC SUPPORT AGENCY15-min increments, surprise invoices
CONVERSION DESIGNTransparent monthly hours
FREELANCERHourly, varies
Cross-brand experience
GENERIC SUPPORT AGENCYLimited
CONVERSION DESIGN200+ DTC and ecommerce brands
FREELANCERSingle brand
Conversion rate impact
GENERIC SUPPORT AGENCYMaintenance only
CONVERSION DESIGN12–28% gains in year one (Growth+)
FREELANCERVaries
Dedicated Slack channel
GENERIC SUPPORT AGENCYRare
CONVERSION DESIGNIncluded on Shopify Plus Pro
FREELANCERSometimes
Without ongoing Shopify maintenance, most stores lose 10–25% of conversion rate in the first 12 months after launch — silently.
(09) START
Ready to put your Shopify store on auto-pilot?
Book a free Shopify audit with a senior CRO consultant. We'll review your store's PageSpeed, security, app stack, and conversion opportunities — and recommend the right maintenance tier. No commitment required.
(16) ANSWERS
Answers.
Frequently asked questions about Shopify maintenance
How much does Shopify maintenance cost?–+
Shopify maintenance plans at Conversion Design start at €500/month for the Essentials tier (app updates, security monitoring, monthly performance report, and 2 hours of development). Growth plans are €1,200/month with 6 hours of priority development. Shopify Plus Pro plans start at €2,400/month with 14 hours of senior development, ongoing CRO testing, and dedicated Slack support. Hourly Shopify developer access starts at €65/hour for ad-hoc work. Most DTC brands invest €500–€2,400/month in ongoing Shopify maintenance and support.
What is included in a Shopify maintenance plan?–+
Every Shopify maintenance plan by Conversion Design includes
Do I need a Shopify maintenance plan or can I hire hourly?–+
Both options are available. A monthly Shopify maintenance pl
How fast do you respond to Shopify support requests?–+
Response times depend on the maintenance tier. Essentials (€
Can you maintain a Shopify store you didn't build?–+
Yes. Conversion Design takes over Shopify maintenance for st
Do maintenance plans include CRO and conversion testing?–+
Growth and Shopify Plus Pro plans include ongoing CRO testin
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