SHOPIFY MAINTENANCE & SUPPORT

Shopify Maintenance & Support: Keep Your Shopify Plus Store Fast, Secure and Converting

We provide ongoing Shopify maintenance, support, and development for DTC and ecommerce brands. Every maintenance plan includes theme and app updates, security monitoring, PageSpeed optimization, priority bug fixes, and a fixed allocation of senior Shopify developer hours.

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200+

Brands We Have Worked With

We have worked with more than 200 DTC and ecommerce brands, both stores we built ourselves and stores we took over from another agency.

€500/mo

Plans Start At

Maintenance and CRO from €500 a month, with hourly senior Shopify development at €65/hour on top of the plan allocation.

Fast

Kept That Way

Every plan keeps the store loading fast on mobile. If it slows down, fixing it is part of the plan rather than a separate quote.

Slack

Direct Line, No Ticket Queue

Shopify Plus Pro plans get a dedicated Slack channel with your senior Shopify developer, answered within two hours during business hours.

(01) OVERVIEW

Why ongoing Shopify maintenance matters

Shopify stores don't stay fast, secure, or conversion optimised on their own. App updates can break layouts, third party scripts can slow down the store, theme code can become messy, and checkout flows can develop friction over time. Without ongoing Shopify maintenance, small issues can build up and start affecting the performance of your store.

At Conversion Design, our maintenance plans cover the technical side of keeping your Shopify store running smoothly. We monitor performance, security and uptime, and have a senior Shopify developer available when something needs attention. We keep things simple with a clear monthly hour allocation, without billing for every small task.

Unlike generic Shopify support agencies, our maintenance plans can also include CRO testing. Since we focus on conversion from the start, we know where to look for opportunities to improve the store. Our Growth and Shopify Plus Pro plans include ongoing A/B testing across areas such as product pages, cart and checkout, so maintenance can also contribute to measurable growth over time.

Get a free audit See our 4-step process→

(02) FEATURES

What's included in Conversion Design's Shopify maintenance plans

Ongoing Shopify Plus Development

Senior Shopify developer hours included every month, for new features, theme tweaks, app integrations, or any custom work your store needs.

//2 to 14+ hours a month depending on plan
//Extra hours beyond your plan at €65/hour
//No 15-minute increments, no surprise invoices

Security, Uptime & App Monitoring

Active monitoring of store uptime, checkout flow, app vulnerabilities, and theme security.

//Alerts on downtime, broken checkout or speed drops
//Monthly app stack audit to remove bloat
//SSL, DNS and integration health checks

Priority Bug Fixes & Hotfixes

Bugs reported on a maintenance plan jump the queue ahead of hourly clients.

//Emergency on-call response on Shopify Plus Pro
//Fixes tested in staging before production deploy
//No mystery commits to your theme

Ongoing CRO Testing & Optimization

Growth and Shopify Plus Pro plans include monthly A/B tests on product pages, collection pages, cart, and checkout.

//Tests prioritized by estimated revenue impact
//Measured against conversion rate, AOV and revenue
//Winning tests stay, losing tests get rolled back

Dedicated Slack Support & Reporting

Shopify Plus Pro plans include a dedicated Slack channel with your senior Shopify developer and CRO consultant.

//Two hour response during business hours
//Monthly PageSpeed, uptime and hours reporting
//No ticket queues, no account managers in the middle

(03) PROCESS

How Shopify maintenance onboarding works

Free Shopify Audit & Plan Scoping

We start with a free 60-minute audit of your Shopify store, theme code quality, app stack, PageSpeed score, security posture, checkout flow, and conversion opportunities. Output is a written audit with prioritized recommendations and a recommended maintenance tier. No commitment required.

Technical Onboarding & Access Setup

We get added as collaborators to your Shopify admin (no password sharing), set up monitoring tools, document your app stack and theme architecture, and create a private Slack or email channel. Onboarding takes 3–5 business days. You don't lose access to anything, we operate as a transparent extension of your team.

Quick-Win Stabilization (First 30 Days)

First month is focused on quick wins from the audit, PageSpeed optimization, removing app bloat, fixing known bugs, and locking down security. Most stores come out of the first 30 days measurably faster, with the known checkout issues fixed. You also get your first monthly performance report.

Ongoing Maintenance, CRO & Reporting

From month two onward, you have a steady cadence of monthly hours for development work, A/B testing on Growth and Pro plans, monthly PageSpeed and uptime reports, and priority access to senior Shopify developers. Plans are reviewed quarterly to make sure the tier still matches your actual needs.

(04) PRICING

Shopify maintenance & support pricing

How much does Shopify maintenance cost? Conversion Design's plans are transparent monthly retainers, no setup fees, no minimum contract length after the first 90 days.

Shopify maintenance & support pricing
PLAN	PRICE	WHAT'S INCLUDED
Essentials	From €500/month	App updates, security monitoring, 2 dev hours/month
Growth	From €1,200/month	Includes CRO testing, 6 dev hours/month, same-day response
Shopify Plus Pro	From €2,400/month	14 dev hours/month, dedicated Slack, 2 hour response
Hourly Shopify developer access (no plan)	From €65/hour	One-off bug fixes, small features and ad-hoc requests

(05) TESTIMONIALS

What DTC brands say about Shopify maintenance with us

Trusted by 200+ DTC and ecommerce brands, across 30 European markets.

““After Conversion Design rebuilt our Shopify Plus store, we kept them on a maintenance plan, and it's been the easiest agency relationship we've had. PageSpeed has stayed above 90, every bug fix is handled within hours, and the monthly CRO tests have measurably improved our conversion rate. The dedicated Slack channel means I never wait on a support ticket queue.””

Filip Pesek@FILIPPESEK

““We moved from a generic Shopify support agency to Conversion Design's Growth plan and it's been a different level of service. Senior developer hours every month, transparent reporting, and actual CRO testing built into the retainer, not just app updates. The first 30 days alone caught two checkout bugs that were silently costing us revenue.””

Mark Košele@MARKKOSELE

(06) COMPARISON

Conversion Design vs other Shopify maintenance options

Conversion Design vs other Shopify maintenance options
FACTOR	GENERIC SUPPORT AGENCY	CONVERSION DESIGN	FREELANCER
Senior Shopify developer access	Junior or offshore	Senior, in-house	Varies
Speed after launch	Not covered	Monitored, and fixed if it slips	Not covered
CRO testing included	Not offered	Included on Growth and Pro	Not offered
Response time	3–5 business days	Same day, 2 hours on Pro	Best-effort
Billing model	15-min increments, surprise invoices	Transparent monthly hours	Hourly, varies
Cross-brand experience	Limited	More than 200 DTC and ecommerce brands	Single brand
Conversion rate impact	Maintenance only	Measured on your store	Varies
Dedicated Slack channel	Rare	Included on Shopify Plus Pro	Sometimes

(07) START

Ready to put your Shopify store on auto-pilot?

Send us your store and a senior developer reviews its PageSpeed, security, app stack and conversion opportunities, then recommends the right maintenance tier. In writing, within two working days, no commitment required.

Get a free audit See detailed pricing

(08) FAQ

Frequently asked questions and answers.

Frequently asked questions about Shopify maintenance

How much does Shopify maintenance cost?

Shopify maintenance plans at Conversion Design start at €500/month for the Essentials tier (app updates, security monitoring, monthly performance report, and 2 hours of development). Growth plans are €1,200/month with 6 hours of priority development. Shopify Plus Pro plans start at €2,400/month with 14 hours of senior development, ongoing CRO testing, and dedicated Slack support. Hourly Shopify developer access starts at €65/hour for ad-hoc work. Most DTC brands invest €500–€2,400/month in ongoing Shopify maintenance and support.

What is included in a Shopify maintenance plan?

Every Shopify maintenance plan by Conversion Design includes theme and app updates, security monitoring, a fixed allocation of senior developer hours, and mobile speed kept in shape, if it slips, fixing it is part of the plan. Essentials starts at €500 a month with 2 developer hours, Growth at €1,200 adds CRO testing, 6 hours and same-day response, and Shopify Plus Pro at €2,400 has 14 hours, a dedicated Slack channel and a two hour response window.

Do I need a Shopify maintenance plan or can I hire hourly?

Both options are available. A monthly Shopify maintenance plan from €500 buys a fixed allocation of hours, proactive monitoring and a response time you can rely on. Hourly access from €65/hour buys none of that: it is the right call for one-off bug fixes and ad-hoc requests, and the wrong one if the store needs someone watching it.

How fast do you respond to Shopify support requests?

Response times depend on the maintenance tier. Essentials (€500/month) is handled within normal business turnaround, Growth (€1,200/month) adds same-day response, and Shopify Plus Pro (€2,400/month) answers within two hours during business hours through a dedicated Slack channel rather than a ticket queue.

Can you maintain a Shopify store you didn't build?

Yes. Conversion Design takes over Shopify maintenance for stores built by other agencies or in-house. We start with an audit of the theme, the app stack and the code, so you get a plain read of what is there before a plan starts. Where a store arrives slow on mobile, bringing it up to speed is part of the first month rather than a separate quote.

Do maintenance plans include CRO and conversion testing?

Growth and Shopify Plus Pro plans include ongoing CRO testing: monthly A/B tests on product pages, cart and checkout, measured against revenue rather than clicks. Essentials does not, it covers updates, monitoring and 2 developer hours a month. Standalone ongoing A/B testing starts at €500 a month.

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